Privacy Policy

At Signature Vintage, we are committed to protecting your privacy with the same care and intention we bring to every piece we create. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, social platforms, and services.

This policy complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR).

Who We Are

Signature Vintage is proudly based in Victoria, Australia. Our brand encompasses a small, dedicated team who handle your data with care and confidentiality. When we refer to “we,” “us,” or “our,” we mean Signature Vintage (ABN 79 556 050 870).

To contact us regarding your privacy or data, please reach out via our Contact Page.

How We Collect Your Data

From the moment you visit our website or interact with us online, we may collect information to help enhance your experience. This includes:

  • When you make a purchase

  • When you sign up for our mailing list or complete a contact form

  • When you engage with us via social media or email

  • When you participate in promotions, giveaways, or events

  • When you accept cookies or use our site features

  • When you voluntarily provide us with data

We may also collect technical data (e.g., browser type, time zone, IP address) via third-party services to improve performance and analytics.

What We Collect

We may collect the following information:

  • Name and contact details

  • Shipping and billing addresses

  • Purchase history

  • Payment details (via secure third-party gateways)

  • IP address and browser data

  • Preferences or responses to surveys, events, or marketing

How Your Data is Used

We use your data only for legitimate and necessary purposes, including:

  • Fulfilling orders and processing payments

  • Customer support and communication

  • Personalising your experience on our site

  • Improving our services and website functionality

  • Marketing (with your consent)

  • Legal and security compliance

We will never sell or rent your personal information.

Marketing & Communications

If you opt in, we may send you occasional emails about our products, events, or journal content. You can unsubscribe anytime via the link in our emails or by contacting us directly.

Cookies & Web Tracking

We use cookies to personalise your experience, analyse site traffic, and serve relevant advertising. You may disable cookies in your browser, though this may affect site functionality. We may also use web beacons to track email interactions (e.g., whether an email was opened or a link clicked).

View our Cookie Policy for full details.

Third-Party Providers

We work with trusted third-party platforms, including:

  • Shopify (website + checkout)

  • Stripe and PayPal (secure payment gateways)

  • Klaviyo and Mailchimp (email marketing)

  • Google and Meta (analytics and advertising)

These partners only access your data where necessary to deliver services on our behalf.

Google & Meta Analytics

We use Google Analytics and Meta Insights to understand how you engage with our content and to enhance your experience. You can manage your ad preferences via your browser or platform settings.

Your Rights

You have the right to:

  • Access or correct your personal information

  • Opt out of marketing communications

  • Request deletion of your data

  • Lodge a complaint if you believe your data has been mishandled

To exercise your rights, contact us via our Contact Page.

If you're unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or your local EU data protection authority if applicable.

Security

We take data security seriously and use reputable, secure systems to store and manage your information, including:

  • Encrypted payment gateways

  • Restricted access to sensitive data

  • Regular review of internal processes and third-party partners

Please note: no method of data transmission or storage is entirely foolproof.

Data Retention

We retain your information only as long as needed to fulfil the purposes outlined here—such as fulfilling an order or complying with legal obligations. When no longer required, your data is securely deleted or anonymised.

International Data Transfers

If we transfer your data outside Australia, we ensure your rights are protected by working with providers who maintain rigorous security and privacy standards.

Age of Consent

By using our site, you confirm that you are at least the age of majority in your state or territory of residence. We do not knowingly collect personal data from individuals under this age.

Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in law or business practices. The current version will always be available on our website, with the “Effective Date” clearly marked.

For any further questions about your data or how we handle privacy, please don’t hesitate to contact us.